Returns and exchanges

What can be exchanged or returned

• Unused plushies with their tag still attached, within 7 days of delivery
• Anything that arrived damaged, faulty, or different from what you ordered
• Items missing from a parcel you have already paid for

What cannot be returned

Plushies that have been used, washed or had their tag removed, and items from the Baby & Toddler range once opened, for hygiene reasons, unless they were faulty on arrival.

Personalised orders (custom names or embroidery) cannot be exchanged unless we made a mistake.

How to start an exchange

• Message us within 7 days of delivery with your order number
• Tell us what you would like instead, or send a photo if something is wrong
• We confirm and arrange a pickup, or share our return address
• Your new plushie ships as soon as the original reaches us

Refunds

Because orders are Cash on Delivery, refunds are paid back by bank transfer or mobile wallet (JazzCash or Easypaisa), whichever you prefer.

Refunds are processed within 5 to 7 working days of us receiving the returned item, or straight away once a damaged-item claim is approved.